Questions people ask.
Something else on your mind? Ask on your free consultation call, or send us a message.
Getting started
Do I need a doctor's referral?
No. You can book directly, starting with a free consultation. A referral can still help with some benefit plans or workplace programs, so check with your provider if you're unsure.
What happens in the free consultation?
It's a 15-minute phone call with our intake coordinator. Tell us what you're looking for and ask anything you like. We'll match you with the therapist whose specialty and approach fit. If we're not the right fit, we'll suggest other therapists or directories that might be. There's no pressure to continue.
How do I book?
Book your free consultation online, call (647) 475-2447 (toll-free (866) 801-6554), or email hello@talkitout.clinic. We usually reply within 1 to 2 business days.
How do I know which therapist is right for me?
Fit matters: research consistently shows the relationship between client and therapist is one of the biggest factors in whether therapy helps. Our team has a range of specialties, approaches and languages, and our intake coordinator will match you on the consultation call.
What approaches do your therapists use?
Our therapists have different backgrounds and training, so we can draw on a range of approaches, including CBT, DBT, ACT, emotion-focused therapy, psychodynamic work and Internal Family Systems. We don't believe in one method for everyone. Each therapist's profile lists their own.
What's the difference between a psychotherapist, psychologist and psychiatrist?
Psychiatrists are medical doctors who can diagnose and prescribe medication. Psychologists typically hold a doctorate and are trained in psychological assessment as well as therapy. Registered Psychotherapists hold a master's (sometimes a doctorate) and are trained in talk therapy, but generally can't prescribe or do certain formal assessments. Our therapists are registered with the College of Registered Psychotherapists of Ontario (CRPO) and follow its standards and code of ethics. You're always welcome to ask about their training.
Sessions
What happens in the first session?
It's mostly about getting to know each other: what brings you to therapy, your history and circumstances, and what you hope to get out of it. Your therapist also walks you through confidentiality, fees and how sessions work. There's nothing to prepare, and feeling a bit nervous is completely normal.
How do sessions work?
Every session is by secure video, so you can meet from home, work or anywhere private in Ontario. We don't offer in-person sessions.
Is virtual therapy as effective as in-person?
Research generally shows virtual therapy can be just as effective for most concerns, and many people find it easier to fit into their lives.
How many sessions will I need?
It depends on what you're working on. Some people come for a handful of sessions on one issue; others want longer-term support. We check in regularly and adjust the pace together. There's no fixed program you're locked into.
Can I get support between sessions?
We're not a crisis service and can't promise an immediate reply outside scheduled sessions. If safety is a concern for you, your therapist can work on a safety plan with you.
My teen needs support. How do consent and confidentiality work?
Our intake coordinator goes over consent, confidentiality and how your teen's sessions would work with you on the free consultation.
Fees & insurance
How much does therapy cost?
Fees vary by therapist and by the type of session (individual, couples or family). Call or email us and we'll walk you through current rates and match you with a therapist who fits your budget. A sliding scale is available if you need it. Just ask.
Is it covered by my benefits?
Many extended health plans cover a Registered Psychotherapist (RP), but it depends on your plan. Check with your insurer whether an RP is covered and how much is reimbursed. We don't bill insurers directly: you pay at each session and get an invoice with what your insurer usually needs (registration number, date and fee) to claim from your plan.
What's your cancellation policy?
Please give at least 24 hours' notice to cancel or reschedule. Late cancellations may be charged the full session fee, since that time was set aside for you.
Privacy
Is what I say confidential?
Yes. What you share is confidential and protected under Ontario's Personal Health Information Protection Act (PHIPA). We don't share anything about you without your written consent.
Are there limits to confidentiality?
A few, set by law: for example, a risk of serious harm to you or someone else, a child or vulnerable person at risk, or a court order for records. Your therapist explains these in your first session so you know exactly where you stand.
Ready to talk it out?
Book a free 15-minute consultation — a no-pressure chance to share what's going on, ask questions, and see if we're the right fit.